Customer satisfaction is our priority. To ensure clarity and fairness, here is a simplified overview of our return and refund guidelines.
1. Standard Returns
Most items are produced on-demand. To qualify for a return, products must be:
- Unused
- In original condition
- In original packaging
2. Order Cancellation
- Within 24 hours: Full refund
- After 24 hours: Production begins; cancellations follow standard return rules
3. After-Delivery Returns
- Return window: 14 days
- After 14 days: No returns/refunds (warranty still applies)
- Return shipping fees apply if items are not returned upon delivery
A. Product Not as Described
- Eligible for return
- If inspection confirms accuracy, refund is rejected and exchange may be offered
B. Damaged / Defective Items
- Eligible for refund or exchange
- No return fees
- Replacement or refund processed after inspection
C. Late Delivery
- Standard delivery: 10 working days
- 30+ day delay: Full refund + compensation
D. Change of Mind
- Within 24 hours: Full refund
- After 24 hours: Store credit only
E. Wrong Size / Product Not Fitting
- Returns accepted for store credit only
4. Custom-Made Items
- Not eligible for refunds
- If damaged: Exchange + pickup + 300 AED compensation
5. Non-Returnable Items
Certain items are not eligible for return, including:
- Plants, flowers
- Bed sheets, pillows, rugs, carpets
- Intimate or hygiene products
- Hazardous or flammable materials
- Gift cards
Proof of purchase is required for all returns.6. Late or Missing Refunds
If your refund has not been received, please:
- Recheck your bank account
- Contact your bank regarding processing times
If the issue persists, contact us at:
customercare@leisureitalian.com
7. Gift Orders
Gift-marked items qualify for store credit refunds.
For non-gift items, the refund is issued to the original purchaser.8. GCC Return Policy (KSA, Oman, Kuwait, Bahrain, Qatar)
- Delivery within 20 days
- Damaged/incorrect items: Report within 48 hours
- Change of mind/sizing returns accepted within 14 days
- Severe delays (30+ days): 500 AED compensation
- Lost shipments: Full refund
Custom-made item rules remain the same across the UAE and GCC.