Terms of Assembly, Care, Maintenance & Finality of Sale
By placing an order, accepting delivery, or assembling any custom or painted furniture product, the customer acknowledges, accepts, and agrees to the following binding terms and conditions. These terms govern all sales, deliveries, and care requirements.
1. Custom & Bespoke Nature of Goods
All items are custom-manufactured to individual order specifications.
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Final Sale: Custom-built, bespoke, painted, lacquered, and upholstered items are non-cancellable, non-returnable, non-exchangeable, and non-refundable once production commences or delivery is accepted.
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Natural Variations: Minor variations in grain, texture, sheen, brush patterns, color tone, and seam stitching are inherent characteristics of premium handcrafted furniture and do not constitute defects.
2. Delivery Inspection & Mandatory Waiver of Claims
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Required Inspection at Delivery: The customer (or designated recipient) must inspect all items, surfaces, frames, and finishings at the time of delivery before signing the Delivery Receipt.
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Immediate Reporting: Any visible defect, scratch, dent, tear, transit damage, or assembly issue must be documented directly on the Delivery Receipt and signed by the delivery team.
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Absolute Waiver Upon Acceptance: Signing the Delivery Receipt without explicit, noted defects confirms the item was delivered in pristine, flawless condition. Acceptance transfers full ownership and risk to the customer and acts as an immediate waiver of all return, refund, replacement, or finish-related claims.
3. Assembly Requirements & Self-Assembly Disclaimer
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Assembly Environment: Assembly must occur in a clean, spacious, non-abrasive area using appropriate tools.
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Improper Assembly Voidance: Any damage, structural failure, stripped hardware, surface scratching, or misalignment resulting from customer self-assembly or third-party assembly completely voids all warranty coverage and disqualifies the item from repair or replacement.
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Component Verification: Customers must verify all hardware and components prior to assembly. Initiating assembly constitutes acceptance of all parts in clean condition.
4. Painted, Lacquered & Finished Surface Limitations
Painted and lacquered finishes are decorative surface treatments:
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They are naturally more susceptible to surface scratches, scuffs, dents, and chips than unpainted natural materials.
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Excluded Surface Events: Damage caused by dragging objects, direct contact with sharp/heavy items, friction from laptops/writing instruments, or placing objects directly on the surface constitutes misuse and is not covered.
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Environmental Exposure: Direct sunlight, humidity, temperature swings, A/C drafts, water rings, and heat damage are environmental factors beyond manufacturer control and are excluded from warranty.
5. Cleaning & Maintenance Mandates
Coverage and support are conditional on adhering strictly to approved care methods:
| Surface Type | Mandatory Care Protocol | Strictly Prohibited |
| Painted / Lacquered | Clean exclusively with a soft, dry or slightly damp microfiber cloth. Use coasters, placemats, and protective pads under electronics/decor. | Bleach, alcohol, chemical solvents, scrub pads, magic erasers, dragging items across surface. |
| Fabric Upholstery | Vacuum weekly with soft brush attachment. Blot spills immediately with a dry white cloth. | Rubbing stains, harsh detergents, excessive water or saturated cleaning. |
| Leather Upholstery | Wipe with a dry microfiber cloth; apply approved leather conditioner every 3–6 months. | Chemical solvents, saddle soaps, direct sunlight exposure, abrasive pads. |
| Wood & Metal Frames | Wipe with mild soap solution; dry immediately. Apply non-silicone furniture polish periodically. | Abrasive scrubbers, standing liquids, ammonia-based cleaners. |
6. Warranty Exclusions & Return Prohibition
The manufacturer warranty covers only verified structural manufacturing defects in raw materials or core joinery.
Expressly Excluded from Warranty & Return Eligibility:
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Surface scratches, scuffs, chips, or finish wear occurring after delivery signature.
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Damage from improper assembly, transport, moving, or customer handling.
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Damage caused by improper cleaning agents, environmental conditions, heat, or liquid spills.
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Normal wear and tear, cushion compression, or minor color fading over time.
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Customer change of mind, spatial misalignment, or subjective comfort/aesthetic preference.
7. Final Acceptance & Binding Agreement
Receiving delivery, opening packaging, or using the product confirms that the customer has read, understood, and agreed to this Care, Maintenance, Warranty & Return Policy in full.
All products are sold AS-IS upon signed delivery acceptance. No returns, refunds, or exchanges will be accepted after delivery confirmation.